Telehealth in a Pandemic
Transitioning to telehealth from face-to-face sessions isn’t easy. Right now counselors are looking for answers and resources to make it easier for them and seamless for their clients. I have done several Facebook LIVEs in my Texas Counselors Creating Badass Businesses Facebook page and we cover things you CAN control like your space, your telehealth software, consent forms for your clients, and your equipment.
Of course there are things you can’t control. A recent call to a popular internet company complaining about connection speed and quality garnered the, “Hey we’re doing the best we can but now that a gajillion of you are on the interwebs it’s not easy to free up bandwidth or magically poof new servers into existance to accommodate you,” response. Understandable I suppose.
With Week One behind us, I thought it would be fun to show you the responses to a recent survey I conducted in my Texas Supervisor Training closed Facebook group. This group is made up of over four hundred counselor supervisors, marriage and family therapist supervisors, and counselor educators. I asked what their first week was like and what unusual things they encountered. I also encouraged them to add their own responses. Their answers will have you ROFL-ing.
So without further ado, I present:
The Top 10 Reactions to Transitioning Face to Face Clients to Video Counseling During a Pandemic
Two of us had to tell our client to pull over and stop driving during the video session.
Two of us watched our client’s child burst into the room during a session.
Two of us found ourselves nodding and speaking to ourselves because we accidentally made OUR face the ‘big screen’ and the client’s face the ‘little screen.’
Three of us had to interrupt the session to acknowledge the client’s pet, including a cat who came and sat in front of the screen.
Four of us had to fight with our now-homeschooling kiddos over who got dibs on the bandwidth.
Seven of us were taken to the bathroom by our client.
Fourteen of us thought it went better than we thought but still may not use telehealth after the pandemic passes.
Sixteen of us experienced poor WiFi quality and twenty of us had the WiFi cut out completely mid-session.
Good news! Twenty-seven of us experienced excellent video quality.
The Number 1 Reaction to Transitioning to Telehealth Counseling During a Pandemic Was…Drumroll Please….
Thirty-one of us had a pretty good experience and might even consider keeping the technology when the pandemic has passed.
Keep up the good work everybody and remember, it takes more than a pandemic to make counselors give up! #counselorsdontquit