Today, we are diving into a topic that’s close to my heart—therapy intake sessions. Whether you’re a seasoned therapist or just starting your practice, the intake session can be one of the most critical moments with a new client. Get it right, and you set the stage for an open, trusting relationship. Get it wrong, and, well, you might lose the client before the real work even begins.
In this article, I’m going to walk you through some of the most common mistakes I see therapists make during therapy intake sessions—both from a clinical and marketing standpoint. I’ll share my own stories (because who doesn’t love a good story?), and I’ll give you practical tips to make sure your intake session is a success every single time. Let’s dive in!
TCCBB #102: How to Avoid Common Mistakes in Your Therapy Intake Session
Personal Presentation Matters in Your Therapy Intake Session
Let’s start with the basics—personal presentation. Whether you’re meeting with clients face-to-face or virtually, how you show up can make or break your therapy intake session. And no, I’m not just talking about wearing clean clothes and combing your hair (although, please do that too!).
In a face-to-face session, things like body language and hygiene are essential. If you’re wearing strong perfume, have poor hygiene, or are dressed too casually, you might be triggering anxiety in your client. Remember, when someone is sitting in your office for their first therapy intake session, their anxiety is already high. If something about your appearance or the way you carry yourself makes them uncomfortable, it’ll make it harder for them to open up. I always say, “Anxiety up, cognition down.” When they’re feeling anxious, they can’t fully engage with you or the intake process.
Presentation in the Virtual Intake Session
And if you’re conducting your therapy intake session virtually, this is even more important. What does your background look like? Is it tidy? Are you framed properly in the camera, or are you half out of the shot? I can’t tell you how many times I’ve had clients tell me they couldn’t focus because they were distracted by my background or poor video quality.
Here’s a personal story to drive this home: I once had a therapist who, during our virtual sessions, consistently showed only the top of her head. Yep, that’s right—just the top! I spent half the session wondering where the rest of her was. Long story short, I didn’t feel connected, and it distracted me from the work we were supposed to be doing. Don’t be that therapist. Make sure you’re visible and present during your therapy intake session.
Setting Realistic Expectations in Your Therapy Intake Session
Now, let’s talk about the actual content of your therapy intake session. One of the biggest mistakes therapists make is not setting clear, realistic expectations with clients from the get-go. I see this happen all the time: A client shows up for their first session thinking that you’re going to dive deep into therapy, and they leave feeling disappointed when all you did was ask questions and fill out paperwork.
The thing is, intake sessions are necessary, but they can feel a little “clinical.” You’re gathering information, building rapport, and assessing what direction the therapy should go in. You’re not necessarily diving into the heavy stuff just yet, and that’s okay—but you have to let your client know that ahead of time.
In my practice, I always do a 10-minute consultation before the therapy intake session to help set expectations. I tell clients, “Hey, the first session will feel a lot like an interview. I’ll be asking you questions, gathering information, and then we’ll work together to decide what we’ll focus on in future sessions.” By doing this, I avoid that awkward situation where a client thinks they’re going to walk out with all their problems solved in session one.
Trust me—when clients know what to expect, they feel more relaxed. And when they’re relaxed, their anxiety goes down, and they can focus on the important stuff.
Marketing Yourself in Your Therapy Intake Session
I know, I know—most of us didn’t get into this field because we love marketing. But here’s the thing: If you’re a private practice therapist, your therapy intake session is not only a clinical experience; it’s also a marketing opportunity. Stay with me here—what I mean is that you have to ensure your intake process aligns with how you market yourself.
Let’s say you market yourself as an expert in couples therapy, but when a couple comes in for their therapy intake session, you don’t seem confident or knowledgeable about their specific issues. That’s a disconnect, and it’ll make them question whether or not they’re in the right place. I always tell therapists, “Be the person your website says you are.” If you market yourself as an expert, be prepared to back that up in the intake session.
Advice for Marketing Yourself
In fact, one of the best pieces of advice I can give is to ask a trusted friend or colleague to review your online presence and compare it to how you present yourself in person (or virtually). Do you match up? If not, it’s time to make some adjustments.
Here’s a quick story: When I lived in Houston, I marketed myself as a therapist who specialized in helping couples dealing with the stress of shift work in the oil industry. It was super niche, but I loved it. I had to do my homework, though. I attended trainings, read up on circadian rhythms, and made sure I was fully prepared to help clients in that unique situation. If I hadn’t done the work, I would’ve lost those clients the minute they realized I wasn’t knowledgeable about their specific challenges.
So, during your therapy intake session, make sure your client feels like they’re in the right place. Be prepared, be knowledgeable, and be the therapist you say you are.
Wrapping It Up
The therapy intake session is crucial to building a strong therapeutic relationship. Whether it’s personal presentation, setting clear expectations, or aligning your marketing with your actual expertise, small mistakes in this first meeting can have a big impact on whether or not a client returns.
Remember, the goal of the intake session is not just to gather information—it’s to make your client feel safe, heard, and understood.
So, as you prepare for your next therapy intake session, ask yourself: Are you creating a welcoming environment? Are you clearly communicating what your client should expect? And does your intake process align with how you market yourself? If you can answer yes to these questions, you’re already setting yourself and your clients up for success.
Got any questions? I’m always here to help—just reach out!
Action Items:
- If you liked this episode of Texas Counselors Creating Badass Businesses, please subscribe and leave a fabulous review!
- Mark your calendar for the Thursday 30 Live quick training at 9:30 CST over on the Texas Counselors Creating Badass Businesses Facebook page
Want More Practical Private Practice Advice?
Check out these articles: