FAQ/HELP CONTACT

Please review the Frequently Asked Questions below for the Kate Walker Training – Supervisor Training, CE Courses, Paperwork, Tools or Download issues. If you don’t see a question or answer you are looking for, fill out this form or call us at 832-317-6985 and a REAL PERSON (we don’t hire robots) will get back to you within 24-48 hours.

TECHNICAL QUESTIONS

I’m having technical difficulties. Can you help me?
Of course! Try a different browser first though. If you are using Chrome, try Firefox or Safari. If that doesn’t work, then call our help desk at (832) 317-6985 or use the contact form above and shoot us an email at support@katewalkertraining.com.

I purchased a course/paperwork/tools but I can’t download the material/my download link is not working. How can I get my materials I purchased?
If you purchased paperwork you were given immediate access via a link to download the material. There can be a couple of reasons this won’t work. First, try changing your browser. Internet Explorer and Chrome might have difficulties. Try Firefox instead. Next, check your spam email. If that doesn’t work, then contact us at support@katewalkertraining.com and in most cases we can get you the material the same day you purchased.

I’m signed up for a workshop but I’m not getting any emails from you. Have you forgotten about me?

No way! Check your spam/junk email. If you work in a public school or have a government email then we may be getting caught in your spam detectors. Contact us and give us another email address for you.

I purchased a Course/Workshop but I haven’t received a certificate. How can I get my certificate?
If you purchased a course and did not receive a certificate, ask yourself the following questions:

  • Did I pass the course exam with a 70% or better?
  • Did I take a workshop? If your course was a workshop then we may email you your certificate. We will also keep one for our records but you may not see it under your profile.
  • See the FAQ about email above.

If those steps don’t help then contact us and we will troubleshoot with you.

I purchased a workshop but it does not appear in my profile/I didn’t receive a confirmation. Did I purchase it or not?
Workshops may not appear in your profile but your confirmation email should indicate that the purchase was made and completed. If you don’t have the email confirmation check your spam folder or send us an email so we can send you confirmation.

Are you hiring? Taking on new interns?
When we hire we post openings on sites like Monster (just an example not an endorsement). Thanks for asking though!

I really did answer the 2 missed questions on my quiz, which means I really did pass the test with only 2 wrong answers. Can this be fixed/changed on your end? 
We can’t change any answers but we can login to your account and re-set your quiz.

I want to switch from classroom to webcam. Can I do that?
Absolutely. You’ll need to mail your set up fee to Kate Walker 9595 Six Pines Drive Suite 8210 The Woodlands, TX 77380. Let us know what you decide and we’ll get you set up. A few days before the first day of class we will send you a Zoom invitation. Please make sure your technology works ahead of that time.

I am a LMFT/LPC in Texas can I take this course online?

Yep you sure can. Limits on technology for CEs were removed in 2019 for both licenses.

It has been 89 days and I don’t think I’m going to finish the 40 Hour Supervisor Training in time! What happens if I don’t?

That may be complicated. According to Texas LPC 681.147 (2)you have 90 days to complete the course requirements. If you are LMFT we may be able to extend the time for another 90 days. We start the clock when you purchase the course so if you are a LPC we cannot extend the time.

I turned everything in on day 89. If my instructor takes too long to check my work can I get an extension/refund/discount?

No. Instructors have up to 5 days per assignment to check your work so we recommend you turn in your last assignment no less than 10 days before your completion date.

I purchased the course and I realize now I just don’t have time. Can I get a refund?

Unfortunately no. This course is non-refundable because the material is considered to be ‘consumed’ as soon as you purchase it.

I just noticed that the certificates for the quizzes I took say my practice/user name instead of my name. Any way you could change them to say name so I can submit them for CEs?
Not a problem. Go to your Profile Settings and see what you selected as your public name. Whatever you select here goes on your certificate.

I am taking the Supervisory Relationship and Counselor Development course and I am unable to access the 20 question quiz at the end. When I click it no questions appear, just the option to return to the previous module 4. Help!

This can happen for a couple of reasons. First, try switching browsers. Then make sure you click the ‘Complete’ button when you finish each module.

Finally, try clicking the Re-Take button. Send us an email and we’ll get you going again!

40 Hour Training Questions

I notice that one of the lessons in this forty-hour training is one I completed earlier this year. I have the certificate; do I have to take the lesson again?

Yes. You must show that you completed all lessons, quizzes, and assignments in the 40 Hour training within 90 days. The ones you took earlier in the year are outside of that time frame.

I passed an exam in Part 1. Do I need to keep my certificate?
Once you successfully pass each exam you will be able to download a certificate for your records. You will receive a final 40 hour certificate when you complete the course so you don’t need to keep the exam certificates, but you may if you like.

I decided to take Part 2 as a Workshop and I’ve finished the course. When I log in I don’t see my certificate. Where is it?

When you take Part 2 as a workshop we may not be able to post your certificate in your online Kate Walker Training account. Rest assured we keep all your records for six years so if you need a copy, just let us know.

Can I decide to take Part 2 as a workshop after I finish Part 1?

Sure. Just make sure we offer a workshop within your 90 day completion time. Also remember that you will pay $200 more to take Part 2 as a workshop (plus $50 if you choose to attend via webcam).

I purchased Part 2 as a Workshop  but now I want to continue online. Can I get a full refund?

Unfortunately no. We reserve classroom space based on the number of paid registrations we have. If you change your mind and decide to continue online AFTER you have purchased the face to face workshop, we can only refund $100 (1/2 of your workshop registration fee). If you change your mind the week the workshop begins or after the first workshop day, we cannot give you a refund at all.

Supervisor Refresher Course Questions

FAQ:

Q: I purchased The Supervisor Refresher Course as a workshop but I have a schedule conflict with the day it is offered. If I continue online can I get a full refund?

A: Unfortunately no. We reserve classroom space based on the number of paid registrations we have. If you change your mind and decide to continue online AFTER you have purchased the workshop, we can only refund $50 (1/2 of your classroom registration fee). If you change your mind the week the course begins or after the first classroom day, we cannot give you a refund at all.

FAQ:

Q: I thought I just wanted to do the course online, but I’ve changed my mind. I want some classroom interaction and a real instructor! Can I purchase Part 2 as a workshop now?

A: Sure. Remember that you will pay $100 more to take this course  as a workshop (plus $50 if you choose to attend via webcam).

MENTORING QUESTIONS

Can I work with you one-on-one or reach out to you directly?
Of course!

  • I have a Kate Walker Training Facebook Page where you can see my latest posts, current info, and even post questions yourself.
  • If you are a Texas LPC or LMFT supervisor, Ph.D. counselor educator, or 40 hour supervisor training course graduate you can request to join Texas Supervisor Training. This growing group is filled with experienced supervisors and counselor educators posting questions, answers, and timely topics.
  • Monthly consultation groups for supervisors are only $20 ($25 if you want to attend virtually) and we have two locations. They are a GREAT way to connect with your colleagues and discover new information!
  • Finally, you can purchase a one hour consultation by clicking here.  Just fill out the paperwork so I have an agenda and we can get right down to business. Meet me at a location of your choice or virtually via webcam. I’d love to talk with you!

I know you are also a licensed professional counselor and marriage and family therapist. If I have personal issues can you give me therapy?
No, I will be your mentor only. I recommend if you have issues beyond the scope of our mentoring relationship that you seek professional counseling. There are associations like the American Counseling Association and the American Association for Marriage and Family Therapy that can direct you to someone licensed in your area.

FAQ FOR COUNSELORS

How do you become a licensed counselor?
It depends on the type of license, the type of counselor, what state you live in and a few other factors. I’ve got answers in my new book “My Next Steps: Create a Counseling Career You’ll Love.” Not only is it helpful information, it links to a resource page that I update regularly with information about Texas licensure.

How often do you offer live events and courses like the 40 Hour LPC/LMFT Supervisor Training and Complete Supervisor Refresher Courses?
We try to offer our 40 Hour LPC/LMFT Supervisor Training and Supervisor Refresher Courses four times each year. Our minimum attendance for a course to ‘make’ is five registered and paid participants. We are adding new events all the time so check out our Live Courses/Events page for the latest info!

Now that the law in Texas has changed will you be offering the Texas 40 Hour LPC/LMFT Supervisor Training completely online as a home study?

I’m so glad you asked! Yes, we will be offering the training as a home study course.

I am interested in taking your Supervisor Refresher Courses via web cam. Does the CEU/Certificate indicate web-based, or face-to-face? I’m asking because my supervisor licensing board has a face to face requirement.
Great question. Many licensing boards aren’t clear about how to categorize courses you attend live via web cam. We use the **NBCC definition of Live Event which offers specific guidelines that we follow:

  • Live Event Delivery Format: Real-time, interactive programs either delivered in person or by electronic devices that permit the participant to interact with the presenter(s)
  • In order to award a certificate the Provider (Kate Walker Training) must ensure that the participant attended the live program, and was present for the number of hours indicated on the certificate or letter of completion, …. attendance of participants at live programs must be verified by an accurate, verifiable method (you must be facing your camera and interacting with the class at all times).

The certificate you receive from Kate Walker Training following your successful completion of one of our Live Events/Courses will indicate the topics covered and the number of hours received. It will not indicate ‘web-based’ or ‘online.’

For more information, please contact your licensing board or favorite attorney.

**Use of the NBCC guidelines does not imply that courses may be used for NBCC credit. Participants are urged to check with their licensing boards before taking any course for continuing education credit.

Do you offer the trainings anywhere other than The Woodlands, Texas?
Yes! Check out our Live Courses/Events page for dates and times.

How much do Live Courses/Events cost? What is included?
Click here to see the list of Live Courses/Events and associated cost per event.

How long has Dr. Walker been doing the Supervisor Training?
Dr. Walker began teaching the courses alongside her mentor Dr. Judy DeTrude since 2007. After Dr. DeTrude retired in 2015, Kate continued teaching the courses. In January 2019 we were proud to graduate Cohort 36!

What are Dr. Walker’s credentials?
Dr. Walker holds a Ph.D. in Counselor Education from Sam Houston State University and is a licensed professional counselor supervisor and licensed marriage and family therapist supervisor in Texas. Her MA in counseling is from Sam Houston State University. She also holds an all-level teaching certificate and received her Bachelor of Music in 1989 from The University of Texas at Austin. For more about Dr. Walker click here.

When do I get the course material for Live Courses/Events?
Immediately when you purchase your Live Courses/Events you will have access to the curriculum.

Will I receive my CE certificate when the Live Course/Event is over?
If the Live Course/Event is eligible for CE credit, participants who complete successfully will receive a certificate documenting attendance either in person or via email.