FAQ/HELP CONTACT

Please review the Frequently Asked Questions below for the Kate Walker Training – Supervisor Training, CE Courses, Paperwork, Tools or Download issues. If you don’t see a question or answer you are looking for, fill out this form or call us at 832-317-6985 and a REAL PERSON (we don’t hire robots) will get back to you within 24-48 hours.

    TECHNICAL QUESTIONS

    I’m having technical difficulties. Can you help me?
    Of course! Try a different browser first though. If you are using Chrome, try Firefox or Safari. If that doesn’t work, then call our help desk at (832) 317-6985 or use the contact form above and shoot us an email at support@katewalkertraining.com.

    I can’t download the material in my course/my download link is not working. 
    If you purchased a course with downloadable paperwork, Power Points, or a toolkit you need to know we use PDF documents for most of our downloads. Make sure your Adobe software is up to date. If that doesn’t work, then contact us at support@katewalkertraining.com and in most cases we can get you the material the same day you request it.

    I’m not getting any emails from you. Have you forgotten about me?
    No way! Check your spam/junk email. If you work in a public school or have a government email then we may be getting caught in your spam detectors. Contact us and give us another email address for you.

    I purchased a Course/Workshop but I haven’t received a certificate. How can I get my certificate?
    If you purchased a course and did not receive a certificate, ask yourself the following questions:

    • Did I pass the course exams?
    • Did I complete all the modules (look for the green check marks)?
    • Am I using my school/agency email? See the FAQ about email above.

    If those steps don’t help then contact us and we will troubleshoot with you.

    Online Courses and Quizzes

    I am a LMFT/LPC in Texas can I take all of my continuing education courses online?
    Yes LPC; no LMFT. Limits on the number of asynchronous online CEs were removed for LPC in 2019 for both licenses, but in 2020 LMFT added some limits back (LMFTs can have a maximum of 15 online asynchronous CE hours in a renewal cycle).

    I notice that you recommend that I check with my licensing boards before taking your course for CE credit. Aren’t you an approved provider?

    In 2019 both the LPC and LMFT boards eliminated the approved CE provider designation. At Kate Walker Training we can assure you that our courses and our delivery systems meet the criteria for best practices for LPC and LMFT licenses. Your completion certificate will indicate the number of CE hours per topic, your name, the name of the course, and the date you completed the course. FYI Kate Walker Ph.D., LPC/LMFT Supervisor is a NBCC approved continuing education provider (#7040).

    I really did answer the 2 missed questions on my quiz, which means I really did pass the test with only 2 wrong answers. Can this be fixed/changed on your end? 
    Send us an email. We can verify you successfully completed a quiz and send your certificate via email.

    40 Hour LPC LMFT Supervisor Training Course

    Are you an approved provider?

    In 2019 both the LPC and LMFT boards eliminated the approved CE provider designation. At Kate Walker Training we can assure you that our courses and our delivery systems meet the criteria for best practices for LPC and LMFT licenses. Your completion certificate will indicate the number of CE hours per topic, your name, the name of the course, and the date you completed the course. FYI Kate Walker Ph.D., LPC/LMFT Supervisor is a NBCC approved continuing education provider (#7040).

    Can I take the 40 hour training completely online? I thought there were rules about that saying you can’t do that.
    Yes you can take the 40 hour LPC/LMFT Supervisor Training completely online! The limits on the 40 hour training CEs via technology were removed from the LPC rules in 2019. LMFTs are limited to 15 asynchronous non-interactive online courses per renewal cycle and our 40 hour training has 14, so you are good to go.

    I purchased an online course that must be completed in 90 days. I realize now I just don’t have time. Can I get a refund?
    Unfortunately no. Our online courses are non-refundable because the material is considered to be ‘consumed’ as soon as you purchase it. Read our terms of purchase for e-goods carefully before you checkout.

    It has been 89 days and I don’t think I’m going to finish the 40 Hour Supervisor Training within the 90 day time limit! What happens if I don’t?
    That may be complicated. According to Texas LPC rules you have 90 days to complete the course requirements. If you are LMFT we may be able to extend the time for another 90 days. We start the clock when you purchase the course.

    If you do not finish the course, we will email you certificates for the portions of the training you were able to complete. These certificates will not become part of your profile, but we will keep them for five years or longer.

    If I finish the 40 hour supervisor training program, am I automatically a supervisor?

    No. This is not a certification course. Upon completing this program, participants seeking the clinical supervisor credential must still meet the criteria mandated in their state regulations, apply, and pay all applicable fees. State licensing boards have ultimate jurisdiction.

    If I don’t finish the 40 hour training, do I just retake the course?
    Unfortunately no. If you don’t finish we ask that you take another LPC Supervisor Training Course.

    If I don’t finish the 40 hour training, I can’t just re-purchase it? That doesn’t seem fair.
    Online learning isn’t for everyone. Also there are LOTS of great 40 hour trainings out there. While we think ours is the best, if you were unable to finish our course we highly encourage you to  choose a different course to re-take.

    I turned everything in on day 89. If my instructor takes too long to check my work can I get an extension/refund/discount?
    No. Instructors have up to 5 days per assignment to check your work so we recommend you turn in your last assignment no less than 10 days before your completion date.

    I notice that one of the lessons in this forty-hour training is one I completed earlier this year. I have the certificate; do I have to take the lesson again?
    Yes. You must show that you completed all lessons, quizzes, and assignments in the 40 Hour training within 90 days. The ones you took earlier in the year are outside of that time frame.

    I just noticed that the certificates for the quizzes/course I took say my practice/user name instead of my actual name. How do I change my settings so I can submit my certificate for CE documentation?
    Not a problem. Go to your Profile Settings and see what you selected as your ‘public’ name. Whatever you select here goes on your certificate.

    MENTORING QUESTIONS

    Can I work with you one-on-one or reach out to you directly?
    Of course!

    • I have a Kate Walker Training Facebook Page where you can see my latest posts, current info, and even post questions yourself.
    • If you are a Texas LPC or LMFT supervisor, Ph.D. counselor educator, or 40 hour supervisor training course graduate you can request to join Texas Supervisor Training. This growing group is filled with experienced supervisors and counselor educators posting questions, answers, and timely topics.
    • Monthly consultation groups for supervisors are only $20 ($25 if you want to attend virtually) and we have two locations. They are a GREAT way to connect with your colleagues and discover new information!

    I know you are also a licensed professional counselor and marriage and family therapist. If I have personal issues can you give me therapy?
    No, I will be your mentor only. I recommend if you have issues beyond the scope of our mentoring relationship that you seek professional counseling. There are associations like the American Counseling Association and the American Association for Marriage and Family Therapy that can direct you to someone licensed in your area.

    Memberships

    I don’t see the discounts you talked about in your welcome email
    Let’s trouble shoot.

    • Are you logged in?
    • Are you logged in with the same email you used to purchase your membership and register with Kate Walker Training?
    • Are you purchasing a course? You should not have to purchase a course if you are a member. You have your own page with every course listed as free (except the 40 hour training courses).

    FAQ FOR COUNSELORS

    How do you become a licensed counselor?
    It depends on the type of license, the type of counselor, what state you live in and a few other factors. I’ve got answers in my new book “My Next Steps: Create a Counseling Career You’ll Love.” Not only is it helpful information, it links to a resource page that I update regularly with information about Texas licensure.

    How long has Dr. Walker been doing the Supervisor Training?
    Dr. Walker began teaching the courses alongside her mentor Dr. Judy DeTrude since 2007. After Dr. DeTrude retired in 2015, Kate continued teaching the courses. In January 2019 we were proud to graduate Cohort 36!

    What are Dr. Walker’s credentials?
    Dr. Walker holds a Ph.D. in Counselor Education from Sam Houston State University and is a licensed professional counselor supervisor and licensed marriage and family therapist supervisor in Texas. Her MA in counseling is from Sam Houston State University. She also holds an all-level teaching certificate and received her Bachelor of Music in 1989 from The University of Texas at Austin. For more about Dr. Walker click here.

    Are you hiring? Taking on new interns?
    When we hire we post openings on sites like Monster (just an example not an endorsement). Thanks for asking though!